In March 2019 we were approached by Caledonia Housing Association to deliver consultancy services. Our consultancy team met with Maureen Menzies, Home Help Coordinator, and Gill Donoghue, Head of Support Services. They were looking for help to inspire and motivate their Home Help staff to become more enterprising and autonomous within their roles. The Caledonia team wanted to change the way they ran the Home Help Service, to improve it for the benefit of their clients, staff and the organisation as a whole. Maureen and Gill asked us to run a course of training sessions for some of the staff and to support them to collate their ideas on how to change their service for the better.
Over the course of a few months, The Circle ran several half-day training sessions which covered a range of topics including Growth Mindset, Finance and Sales & Selling. Kirsty Thomson and Jenny McCarthy also worked with the Home Help team to create a pitch on the changes that they hoped to implement to their current service. This pitch was then delivered by the whole Home Help team to a number of senior management staff at Caledonia Housing Association.