In December 2023, The Circle opened its Dundee city centre service, The Circle Mobility. The service provides mobility scooters and other mobility vehicles to be used across Dundee by members of the public. From Monday 13th May 2024, the service will now be open 7 days a week from 10am to 4.30pm!
We have had some questions about how to access and book vehicles so we put together a guide of what you will need to know before coming to our hub at Overgate Shopping Centre.
What mobility equipment do you offer?
We have a range of manual wheelchairs, electric wheelchairs, and mobility scooters.
Do I need to have a Blue Badge to be able to use your service?
Not at all! Our service is available for anyone who needs it.
How do I hire equipment from you?
We can take hire enquiries via phone (01382 919304), email ([email protected]), or in person at The Circle Mobility behind the Overgate Shopping Centre.
Can you deliver my equipment to me?
Unfortunately, we are not able to offer a drop-off and collection service at the moment. However, this is something we are aiming to add to the service in the near future! Currently we are only able to offer equipment to be picked up from and returned to The Circle Mobility.
Can I buy the equipment I hire?
We do not sell the equipment that we offer, however we can point you in the direction of local retailers.
How much does it cost to hire equipment?
For single day hire (between the hours of 10am and 4:30pm on the same day) our equipment is free to use! For longer hiring periods, please see the below table. This table is for reference only, and the agreed cost of your booking will be noted and signed by both you and a member of The Circle Mobility team upon collection.
Cost of hire (reference only):
| Equipment Type | Length of Hire | Cost of hire |
| Manual Wheelchair | 1 day | Free |
| Manual Wheelchair | 2-7 days | £10.00 |
| Manual Wheelchair | 8 – 31 days | £35 |
| Manual Wheelchair | 31+ days | Please get in touch |
| Mobility Scooter | 1 day | Free |
| Mobility Scooter | 2+ days | Please get in touch |
What do I need to bring when I am picking up my equipment?
On your first visit, we ask you to bring two forms of ID, one of which needs to have your address. Forms of ID we accept are:
- Passport
- Driving license
- Bus pass or any card with the PASS logo
- Debit/Credit card
- Blue badge
- Recent letter with your name and address (dated within last 3 months)
Any visit after your first, we will only need one form of ID or your membership card to confirm your identity before we hand over your equipment.
What happens when I arrive at The Circle Mobility?
On your first visit, we will provide you with the Hire Terms and Agreement, a Membership Form, and a demonstration of the equipment you are hiring.
Once all documents have been read and signed, we will provide you your charging equipment and process your payment (if applicable), and then you are free to go and explore sunny Dundee!
We also have a seating area, tea and coffee facilities, and an accessible toilet, so there’s no need to rush your visit to us.
What does signing up to be a member mean?
Being a member at The Circle Mobility means that any visit following your first, you will only need to bring one form of identification, and will not require an equipment demonstration every visit. We will also be introducing membership cards in the future, this will allow you to just present this to us as your form of ID to hire equipment.
This also allows us to easily create bookings for you, and keep a record of any equipment preferences you may have. Plus, you will have the option to be kept up to date about any news regarding The Circle Mobility (such as new equipment, or updated opening hours).
Becoming a member with us is free. We will not share your details with any third parties, or use member details for marketing, advertising, or publicity purposes without consent. After 1 year, we will contact you to ask if you would like to continue being a member. If you DO NOT wish to remain a member with us, we will dispose of your personal information promptly.
What happens if there is an issue with the equipment I’ve hired while I’m using it?
Our phone number is attached to all of the equipment should you need to contact us while using the equipment.
A member of our team will endeavour to resolve the situation as quickly as reasonably possible.
If the equipment is unable to be repaired, a replacement model of similar specification will be offered if available to allow for minimal disruption to your plans.
Should the problem be directly attributed to negligence or improper use, you will be liable to a call out and repair charge.
Can you charge my equipment overnight if I’m hiring for multiple days?
Unfortunately, we are not able to charge equipment overnight at The Circle Mobility unit. You will be provided with a charger (a standard UK plug) when you pick up your equipment to allow you to charge it yourself. If you are visiting Dundee, we have a list of hotels that allow you to charge the equipment in their buildings overnight if you are staying with them.
Is there any way I can support the service?
Firstly, thank you for wanting to support us! Here are some ways you can do that:
- Spreading the word: One of the best ways to support us, is simply to talk about us! Telling others about what we offer and how to find us will allow more people to benefit from the service. This in turn will allow us to improve our service over time.
- Donations: If you’d ever like to donate to us, we can accept cash and card donations.
- Feedback: This is a fantastic way to support the service, as it allows us to see what our users think of the service. We’d love to hear about what this service means for you! We sometimes take quotes to pass on to our funders, this lets them know the impact this service is having on the local community. We keep all quotes anonymous by default, but if you’re happy to let us use your name with your quotes, just let us know!
- Requests: We want this service to be as helpful as possible to the local community. If there’s any equipment or improvements you think the service would benefit from, you are more than welcome to tell us.
I have a question that hasn’t been answered here, how can I contact you?
If you have any queries that haven’t been covered here, you can contact us via phone (01382 919304), email ([email protected]), or you can pop down to The Circle Mobility and speak to a member of the team.